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Terms Of Use
Our Commitment
We respect your privacy and are committed to protecting you. In the interest of transparency, we have laid out below how we collect and use your data, how it is used and how we protect it.
Your privacy is important to us!
In using our website and services we will collect the minimum amount of data necessary for us to fulfil our service and commitment to you.
What information we collect?
We may request information of a personal and identifiable nature when you contact us, or vice-versa. This can be in the form of requests or responses, usually in electronic form and can include our social media channels, website, phone calls or emails.
You will be given the option to agree to the use of your data. For certain activities it is essential that we comply with legislation and collect your details for compliance of our activity, failure to provide certain information will lead to any transaction being cancelled.
The information we collect when you visit our website can be your IP address, domain name etc. Alongside other information this will help us to tailor our service to your requirements.
Using your information?
Now we have your details what do we use them for?
Obviously, we want to be in contact with you and give you the best experience we can when interacting with us, we will use your information to send you information, updates, properties and services. This could include our newsletter, blog or even a birthday card!
It helps us to improve our content, create a better client experience and most importantly provides you with a personalised service.
It will enable you to have an immersive and interactive experience by being able to download documents, gain access to services, and quickly find information.
Who has access to your personal information and to what extent?
Sometimes our service providers need access to our files i.e., Technical services are required to be compliant not only with our policy but with their own in-house policies and do not use your information in anyway except as representatives of Triennial Properties LDA.
You may at any time choose to opt out of sharing your information by using the unsubscribe button or by contacting us directly via the website or by phone.
What is your personal information?
On clicking the consent button, we will gather the following personal information from you.
- Your name
- Email address
- Telephone number
- Country
When you use our website, we collect data via cookies on our server and host, this can include.
- Ip address, pages accessed, times, and location.
If you call or email us, then we will add your details to our CRM.
Your personal information can be defined in this circumstance as “information of any nature which relates to an identified or identifiable person. A person can be identified either directly or indirectly by reference to an identification number or to one or more specific elements relating to their physical, physiological, psychological, economic, cultural or social identity.”
So how do we protect your information and keep it secure?
The protection of your data supplied is extremely important to us and we have taken all the measures within our capability to ensure that it is kept safe. It is kept either in a locked cabinet if in paper form or on a secure server or network. The number of people who have access to it is kept to a minimum and, where possible, it is encrypted or de-personalised. We respect your privacy and confidentiality. We do not sell your information to 3rd parties but on occasion one of our partners may have access to certain elements with your consent. We follow all the required legislation and protocols expected.
We have implemented such measures as possible to safeguard your information from destruction, loss, misuse or unauthorised processing and alteration by having a Company Policy regarding data usage, training on information and systems, using encryption and firewalls, and ensuring all our employees are trained, aware of the policies and legislation and criminally record checked.
We constantly update and review our systems.
How long do we keep your information?
The amount of time that we keep your information, and the extent of the content varies due to different criteria.
In the first instance we have certain legal fiscal and compliance requirements that mean that we must submit and hold your information for the time that is required by law. Outside of this where there is no legal requirement, we will only use your data under the terms agreed in our consent form and process it only for the defined purpose.
Partners and Links
We have worked hard to make our website an interesting and helpful space to visit and in doing so have links to other services and webpages. Whilst we have endeavoured to include companies and services who we feel follow the same ethos and principles that we do, we have no influence on their policies and procedures. We advise that you read their policies for your own benefit as we cannot be responsible for their content.
Cookies – what are they and what do they do? Why we use them but you don't have to.
Cookies those pesky little things we're asked about all the time but are not really sure what they do. A cookie is essentially a tracking device that we use to monitor your activity on our website, this is how we gather your preferences and viewing history and we use it to see what you have browsed on our site, where you have stayed longest and where you have moved about. You can choose to disable cookies entirely or just certain types, some cookies are necessary for you to use the website in its full functionality and you may not be able to access all content available by rejecting them. However, the choice is yours and if unsure you can always clean the cookies from your browser. Different cookies have different jobs to do some are analytical and functional and some are necessary only from our end, but in the main they are purely for us to ensure that our systems are fulfilling the functions they were designed for.
Other ways your Information and Data can be collected or transmitted to us.
As with most businesses we utilise other platforms outside of our website to reach out to you and, in finding us on the internet, you will have many channels to access us.
We currently utilise the following social media platforms and may add others in the future:
- YouTube
- Podcasts
If you land on our site via one of these channels or an outside agent then once again, they hold their own privacy and cookie policies and we cannot control the data they gather from you. We may use other platforms in the future and reserve the right to do so. We advise you to read the privacy and cookie policies of the companies listed.
Newsletter: You will always have the choice to subscribe or unsubscribe to our newsletters and content specifically tailored to you as our client. We hope that you would like to stay informed of our updates and news but understand that not everyone appreciates unwanted mail.
Analytics and SEO: Sat in the background of most websites is the analytic function. Both our site and that of our server/host use these as a measure of functionality and for marketing feedback. Generally, this is supplied by Google, please visit their help pages for further information on what these do and how to opt out.
Our promise and commitment to you
As information technology is a fast-paced medium to use and evolves constantly, we endeavour to ensure that our practise and policies are as up to date as possible and will continue to monitor and revise our protocols and procedures to reflect the changes in usage and legislation. Please feel free to contact us at anytime for clarification of our Policy and we are always available to help you. You may ask us to remove revise or request your information from our records at anytime by contacting us via our website by writing to info@triennialproperties.com
Disclaimer: At all times we make every effort to comply and implement the above policies however, we cannot absolutely ensure that our servers or systems can be protected from malicious software or cyberattack. We promise should such an event occur we undertake to inform you as soon as it comes to our attention.